11/09/2023
• David Brown
The foundation of every successful jewellery store is a solid core. DAVID BROWN reveals how an understanding of the basic principles of sport can improve your store’s sales.
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11/05/2022
• Tom Martin
Successfully reaching lofty sales targets is usually about more than just offering better products or selling harder. TOM MARTIN explains how retailers can increase sales by eliminating friction.
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15/11/2021
• David Brock
DAVID BROCK explores the mistakes managers make when supporting sales staff – and how this can lead to wasted resources.
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12/07/2021
• Greg Gladman
GREG GLADMAN provides a script to help retail staff successfully navigate the situation when they are confronted with customers’ well-known sales roadblocks.
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30/12/2020
• Jeweller Staff
Following a year like no other, the world hopes 2021 will get back to some form of normalcy, whatever that may look like. Jewellery retailers and the wider jewellery industry are still assessing how best to operate in a COVID-world.
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15/08/2019
• Ryan Estis
RYAN ESTIS shares the key factors in creating a high-growth sales strategy and keeping up momentum from two leading lights of progressive management.
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27/07/2019
• Thomas Young
When it comes to setting your prices, the process is more science than art – and knowing how to price products correctly will have a significant impact on a store’s bottom line. THOMAS YOUNG reports.
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11/05/2019
• Chris Petersen
The internet of things can offer insights into what customers really care about. CHRIS PETERSEN reveals how retailers can leverage this emerging technology sector for a more effective selling strategy.
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11/02/2019
• David Brown
How does your percentage of diamond sales compare to what it once was? Jewellers should focus on their primary points of difference, according to DAVID BROWN.
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12/11/2018
• Jeweller Staff
How can regional retailers change how they do business to counter difficult times? How are jewellers tweaking their business operations to adapt.
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12/11/2018
• David Brown
Extending the refund period will generate goodwill benefits for retailers without significantly adding costs, proving it is not the death wish it may be perceived to be. DAVID BROWN reports.
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15/08/2018
• Gretchen Gordon
Telling is not selling, but telling is not coaching either. GRETCHEN GORDON discusses why telling is an ineffective way to train a sales team.
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12/06/2018
• David Brown
A store’s repair department is an often overlooked contributor of revenue and generator of future sales. DAVID BROWN explains how retailers can take advantage.
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08/02/2018
• David Brown
With Amazon finally ending speculation by launching in Australia at the end of last year, DAVID BROWN discusses what traditional retailers can do to compete against online vendors.
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22/11/2017
• Colin Pocklington
The retail landscape has altered forever and dramatic changes are still expected. COLIN POCKLINGTON reports on how jewellers can best adapt to a changing market in order to survive and thrive.
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